1800 NUMBERS
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Go Big with 1800 Numbers
As a small business owner, you know the importance of boosting your brand identity and projecting a trustworthy and professional business image. You can achieve both with a phone number—specifically, 1800 numbers. With nationwide reach and cost-effective advantages, these numbers can help take your business to the next level.
By offering your customers 1800 numbers to call, you demonstrate the size and professionalism of your business and show you are serious about providing top-notch service. Besides helping you create a professional image, 1800 numbers are toll-free numbers. The convenience of free call numbers will persuade even the most cost-conscious people to contact your business. Once they’re on the line, you have the opportunity to build a strong relationship and provide the support they need.
But that’s not all. Inbound 1800 numbers are also incredibly flexible; you can redirect them to any existing phone line or even emails. That’s operational flexibility that traditional landlines and phone systems can’t match. Plus, as your business grows and evolves, your 1800 number can easily include or change features to suit your needs.
In short, 1800 numbers are a smart investment for any small business looking to expand their reach and enhance their brand identity. So why wait? Go big and invest in an 1800 number today and start reaping the benefits.
Everything You Need to Know About 1800 Numbers
What is an 1800 number or smartnumber?
1800 numbers & phone words open your business to Australia:
- An 1800 number is the “1800” followed by six digits. These digits can be random, repetitive numeric values or spell a word (known as phone words or smartnumbers)
- 1800 numbers are also known as TOLL-FREE or FREE CALL numbers, as the caller is generally not charged for a call from landlines and most mobiles (some carriers still charge).
What are the benefits of 1800 numbers?
Feature-packed and with a national presence, 1800 numbers give your business an edge!
- 1800 numbers are shown to increase the effectiveness of marketing campaigns as they offer a free call from anywhere in Australia (they remove restrictions on callers).
- They are a “National Number.” They do not limit your presence to a local area like a 02, 03, 07 or 08 number would. This increases your advertising area and reach.
Why get an 1800 number for your business in Australia?
Go from Local Business to National Business with an 1800 phone number.
Getting an 1800 number is a brilliant way to access a nationwide marketplace through advertising while offering potential customers a free call to get in touch.
These numbers also give you access to numerous call routing and management tools and other great inbound 1800 number features to enhance your service and customer experience. Through these features and tools, you choose a destination to land your number, and away you go!Why Choose To Use Com2 For Your 1800 Number?
We’re happy you asked! Com2 Communications is a team of inbound number solutions specialists. Simply put, we don’t just sell you an 1800 number—we also design a bespoke solution to help you maximise every single call and every single opportunity.
Our team of inbound number specialists can guide you through routing and features that will give you greater flexibility at amazing prices. No BIG telco markups!
No need to look at multiple suppliers—Com2 delivers end-to-end call centre solutions.
Com2 works with the global leaders in telephony and phone system solutions. This means when we assist you in designing your contact centre solution, we assist you in choosing the right PABX solution for your contact centre.
Our phone system range includes Avaya IP Office, which also has the Avaya IPOCC (IP Office Contact Centre) solution, and the Panasonic Phone Systems range, including the NS1000, NS700, NSX1000, NSX2000 and TDE600 range. We can also build custom communications solutions to work with your current phone system, regardless of brand. Talk to our team to understand the possibilities.
Maximise Every Call with Routing & Other Call Features
Here at Com2 Communications, our 1800 phone numbers for businesses are packed with incredible features, including:
Interactive Voice Response (IVR)
It allows callers to choose from a menu of options to get connected to the right department, location or person.
Call Queuing
Call Recording
Voicemail to Email
Virtual Conference Bridge
Missed Call Alerts
Welcome Greeting
Online Call Reports
Call Connect Whisper
Disaster Recovery
With a feature that guarantees your business’s call centre operations can continue to run even during a major outage or disaster, you never have to worry again. The Com2 inbound manager can route incoming calls to an alternate number or call group.
Agent Ready App
An advanced feature, it enables agents to log into inbound call queues and have calls delivered to a designated landline or mobile.
1800 vs 1300 Number: A Quick Comparison
In Australia, businesses can use an 1800 or 1300 number as an inbound number. These numbers offer a range of features and benefits to businesses. However, the main difference between the two is how calls are charged to the caller.
A 1300 phone number is often referred to as a Local Rate Number, as callers are charged the cost of a local call when dialling from a landline. However, calling a 1300 number from a mobile phone can result in higher charges as these are determined by the mobile service provider. These numbers also provide a low-cost option for routing incoming calls to the appropriate place in a given area. For example, a company could have the number 1300999999 and have the service provider set it up so that calls made in Melbourne would be routed to the Melbourne number, and calls made anywhere else in the country would be routed to the Perth headquarters office number—all at a local charge to the caller.
On the other hand, an 1800 number is free for the caller when dialled from any landline in Australia. This is why it is often referred to as a Toll-Free or Free Call Number. Before a ruling by the ACMA, calls made to 1800 numbers from mobile devices would incur a cost to the caller. However, this has since been changed, and all calls to 1800 numbers are now free for the caller. With an 1800 number, you ensure your business remains accessible and customer-focused with a central national number that can be called from any landline or mobile phone at zero call cost to your potential & existing customers.