INBOUND NUMBER FEATURES
Support
Service
Advice
Setups
@ Best Prices
IVR
Interactive Voice Response – Let your callers choose from a menu to get to the right department, person or location.
Call Queuing
Never run out of phone lines again! Call Queuing holds callers until a line becomes available at your business site/s.
Call Recording
Choose this option to record all incoming calls to your business. Great for training, monitoring and managing complaints!
Voice To Email
Let the Com2 Inbound platform capture your voicemail and deliver it to your email as a .wav file. Listen at you PC or on a Smartphone!
Fax To Email - EFAX
Has your business stopped sending faxes? eFax takes the call and converts your fax to to a PDF then delivers it to an email address.
Conference Bridge
Add a Virtual Conference Bridge to your service that allows you to host an UNLIMITED number of callers to a PIN secured Voice Conference Bridge.
Missed Call Alerts
Get a Missed Call Notification when someone calls your number but hangs up before you answer! Never miss a potential customer again!
Welcome Greeting
Have a professionally recorded greeting to welcome you customers and let them know you care. Our production team will blow you away!
Online Call Reports
View your business performance, inbound call numbers, average handling times and campaign results to maximise marketing with reports.
Call Connect Whisper
Com2’s Call Connect Whisper lets your agent know what type of inbound call they are receiving. Great for multi tennant businesses!
Disaster Recovery
If your business suffered a major outage or disaster, the Com2 inbound manager can route calls to an alternate number or call group.
Agent Ready App
With the advance features on a Agent Ready App, agents can log into inbound call queues and have calls delivered to a landline or mobile.
