Preparing for the Telstra 3G Shutdown

As technology moves forward, the network needs to as well. One of those changes is the upcoming Telstra 3G network shutdown in Australia. Happening on 31 August 2024, this will impact many devices and services currently using 3G. Here’s what you need to know to get your business ready for this change.

Why is Telstra Closing Down its 3G Network?

Telstra is closing down its 3G network to free up resources and spectrum for 4G and 5G. These newer networks have faster data speeds, better call quality and more reliable connections, which are what we need for modern communication. The shutdown allows Telstra to upgrade its overall service offerings so customers get better network performance.

What Does the 3G Shutdown Mean for You?

If your device only has 3G, it will no longer be able to connect to the Telstra network after the shutdown date. Devices need to have Voice over LTE (VoLTE) for voice calls and VoLTE emergency calling to contact emergency services. Here’s what you need to check and do:

1. Check for 4G or 5G Compatibility:

   Look for ‘4G’ or ‘5G’ on your device’s screen. This is the first step to ensure your device can continue to work after the 3G network shutdown.

2. Check for VoLTE Capability:

   Voice calls over 4G require a VoLTE-capable device on the 700 MHz (Band 28) frequency. Make sure your device supports this.

3. Update Device Settings:

   Ensure your device’s network settings are set to ‘automatic’ and VoLTE is enabled. This can be found in the settings menu under network options.

4. Replace Non-Compatible Devices:

   If your device only shows ‘3G’ or isn’t VoLTE-capable, it’s time to upgrade. Telstra has a range of new devices fully compatible with their new networks.

Impact on Specific Devices and Services

Mobile Devices:

Most VoLTE-compatible phones and wearables sold by Telstra after January 2019 will not require any action. But older devices will need to be checked and possibly replaced.

Smartwatches and Wearables:

Many smartwatches can work independently of a smartphone. While most are 4G compatible, some don’t support Telstra’s main 4G frequency band (700 MHz/Band 28). Check your device specs to see if it will continue to work.

Notable affected devices are the Apple Watch Series 3, 4 and 5, and the Galaxy Watch and Samsung Galaxy Watch Active2.

NextG Wireless Link (NGWL):

NGWL is used for home phone services in remote and rural areas. Telstra is upgrading these services to 4G. Most customers will be moved to a 4G solution, which includes a Smart Modem and a compatible antenna.

Internet of Things (IoT):

3G IoT devices will not connect to the Telstra network after shutdown. Businesses using IoT devices such as EFTPOS terminals, industrial routers, scanners and security systems should upgrade to 4G compatible devices. Telstra has a range of 4G IoT devices to choose from.

Antennas and Go Repeaters:

3G-only antennas will need to be replaced. A 4G antenna has elements of varying lengths and is arrow-shaped. For GO Repeaters, ensure they are set to 4G by using the CEL-FI WAVE app to adjust settings if required.

Medical Alerts:

Devices using 3G for medical alerts will not work. Users need to ensure their devices are 4G-compatible and support VoLTE for voice calls. Upgrade these devices to avoid any disruption to emergency services.

What to Do Now

1. Check Device Compatibility:

   Text ‘3’ to 3498 to use Telstra’s SMS device checker to see if your device is affected.

2. Upgrade Non-Compatible Devices:

   If your device only supports 3G or has no VoLTE, it’s time to get a new one. Telstra has options to make the transition smooth.

3. Talk to Telstra:

   Don’t hesitate to contact Telstra support or your Telstra representative for personal advice and to discuss replacement options.

4. Plan for IoT Device Upgrades:

   Identify and replace 3G IoT devices with 4G-compatible ones. Talk to your IoT service provider to make the transition smooth.

Summary

The Telstra 3G network shutdown is a big step towards more modern communication technologies in Australia. While it requires action from businesses and individuals, moving to 4G and 5G is worthwhile. The benefits are undeniably huge, from better performance and reliability to future-proofing against technology advancements. Just be sure to follow the steps above to stay connected and future-ready.

For more information and to stay updated, visit Telstra’s website or contact its customer service. Don’t wait until the last minute—prepare now to avoid disruption after 31 August 2024.