Phone systems for Law Firms…. Avaya has them covered!

Law Firms needs in communication abilities were provided by Avaya IP Office to:

Building the correct communication systems is what most lawyers pursue today right after they have graduated and passed the board exams. They are aware that clients’ wants their lawyers to be always available and can be easily reached to gain loyalty.

 

Benefits of getting the right communications system to your law firm:

 

Getting everyone stay connected is just the beginning of what Avaya’s communication system can provide law firms nowadays.

 

With the Avaya IP Office communications system, your law firm around the world will be able to take advantage of its features and capabilities that are precisely created for today’s law firms needs which is presented in one compact solution.

 

Are you ready to make your organization bigger in the fast paced world of legal services? Avaya IP Office has the tools and equipment that you will need to get ahead!

 

Managing Cost with Conference Calls: With Avaya IP Office, lawyers can start up a conference call at all times even if in different locations. IP Office offers an integrated private, safe bridge with an inbuilt ability to host two 64-party conferences that makes it simple and easy to get all parties on the line. It gets rid of the usual charges that you pay to outside conferencing services even if your firm has multiple conference calls happening at the same time. Aside from the audio call, IP Office can also show documents like web pages, photos, etc. on an internal video conference.

 

“Call me anytime”:  With Avaya IP Office, lawyers can give their office’s main number to their clients or to anyone and automatically transfer that call to a mobile phone, home phone, etc. to remove an endless telephone tag and confusion when they are not in their offices or if they are out with another client. Attorneys can monitor important calls as well as check their voice messages, e-mails and faxes at the same time which helps build your firms’ reputation.

Time tracking and Expenses distribution: Work done over the phone plays an important part of all billing in any law firm because it can challenging in doing accounts when cell phones are included. Avaya IP Office doesn’t only make it simple and easy, it can also be programed to collect data and give you the usual reports that you can help you directly with clients. Every call is listed and checked because calls are transferred through the IP Office.

 

Communications for home-based freelancers: Since IP Office is an Internet Protocol-based system; the Avaya Solution can easily setup a home office with just a softphone on a computer which gives all the call handling features and capabilities for freelancers that law firms hire to do certain jobs at home. You will be able to gain from these qualified people for just a small amount of time.

 

Reduce Cost and Expenses:  Charges from calling one place to another are removed if you use IP Office when your business is located at many places. IP Office allows you to manipulate your entire communication infrastructure from one location via a single Windows based user interface if you have practices on different locations. You can also reduce hold times by pooling call handling resources and have much more skilled people to take the calls. Aside from this, you can share your company directory and messaging system in different locations.

 

Documented calls: Avaya knows that recording of calls is very important in law firms that’s why IP Office makes it simple and easy to document conversations when necessary, recover those calls and listening to them through a computer. You can also scan them for significant part of the calls and hand them out via email.

 

Easy and economical administration: You don’t have to bother modifying your communications system when you have to add or relocated phones or if there’s’ a sudden staff changes because of IP Office. Since IP Office can read IP Addresses, you just have to plug in and turn the power on when one of your employees’ leaves or another device needs to be setup from another location including a home office. IP Office allows you to manipulate your entire communication infrastructure from one location via a single Windows based user interface if you have firms on different locations.

 

 

 

Help keep your costs down and get all the essential call handling capabilities— IP Office Essential Edition is the perfect communications starter kit for your new small law firm phone system.

 

What’s Included: All the “must haves” your firm needs (call routing, Caller ID, hold/ conference/transfer, voice mail) plus a great selection of Avaya phones. When you are ready, move up to the Preferred Edition

 

 

Get the communications capabilities that will give your firm a competitive edge…as well as the built-in capacity you need to keep growing.

 

What’s Included: Ten times more call handling and voice messaging capacity than Essential Edition plus automated service prompts (wait time, promotions, etc.) as well as call recording for keeping tabs on how well clients are being handled on the phone.

 

 

For law firms that take customer service seriously and want to be the best. You get everything in the Preferred Edition plus powerful tools for managing your center.

 

What’s Included: Automated self-service options—for providing directions, information about your firm, and more.

Automated service alerts that let you know when service thresholds (i.e., wait times, calls on hold) have been exceeded. Advanced call recording options you can use to identify problems and quickly address them.

 

You can use any devices that you want with IP Office, because it has the capability to work with IP, digital/analog, SIP or wireless technologies

 

IP Office User Productivity Solutions— Power to Your People

 

This is a communication tool that is use to take advantage of your partnerships’ executives, managers or anyone using a laptop of their accessibility and transactions.

 

With simple point-and-click call controls that modernize call handling which you can provide your firms’ front desk personnel.

 

Wherever your people are, they can always keep in touch.

 

Provide your firms’ call center with the kit to give prompt, precise, special service.

 

You can provide a full set of tools to anyone using a computer to assist them in easy communications and intelligent working.

 

You can make any residence office a remote addition of your firm.

 

Reports on how service calls are being managed are provided so that you can review your firms’ advertisings, etc.

No matter what your needs, we have you covered.