Top 5 Things to consider when Choosing a Call Centre Phone System

So the Top 5 Things to Consider when Choosing a Phone System

#1

Does The Manufacturer have ALL the Elements I Need?

Not all phone systems are created equal!!! We recommend quality brands as they have not only great features, but they have been designed to work seamlessly. Then you need to look at what the system can do long term for your business as your needs change, this is when QUALITY phone system vendors stand out. A great vendor can deliver Voice, Video, Unified Communications and more from an AWESOME solution!

#2

Is the vendor a Telecommunications Specialist?

Many companies make phone systems, but many also make washing machines, TV’s, fridges, airconditioners… need I say more! We recommend choosing a vendor that makes Telecommunications Focused Equipment ONLY. 2 Vendors come to mind – Avaya & Alcatel

#3

Who is allowed to Install Your Phone System?

With many brands in the market place, especially the cheap and nasty ones, just about anyone can buy and install the systems. This means many systems are either poorly installed, or, they will never really deliver the potential that they may have been created for. With leading brands such as Avaya, Resellers HAVE to be accredited, and installers have to be CERTIFIED!

#4

Can you get access to Great Advice

Lets face it! You can buy a phone system from eBay, but does that come with a consultative approach to your business? Can you get an insight on how to drive greater efficiency in your business to make your telecommunications investment just that! An investment rather than just another cost. Your phone system should do more than just ring! Our team of Phone System Guru’s make sure of that!!

#5

Get it at the RIGHT PRICE!!

What is the right price.. The Cheapest? Or is it the best solution? Getting the right price for your new phone system solution should take into consideration more than just the final price. Does it come with good advice? Are the people you deal with reputable? Do you feel like you can go back to them for help in the future?

Quite often we have obtained new customers who have already purchased a system, paid for installation (some times thousands) only to have a system that does not do the right things for their business. Of course, we have stepped in and put the right technicians in place to rectify any issues they have and built great long term customer relationships in the process. but many have said “I wish we dealt with you guys to start of with”. I think that says it all!

Com2 Communications

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