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Having for the past 11 years worked with small businesses and small business owners in assisting with their telecommunications, we have noticed there is a paradox that exists particularly with small business owners, which we still cannot fathom.  That paradox is how absolutely essential their business phone system is to their business’s operations…

When it comes to the sales antics happening in the Australian market place in regards to business phones in the NBN world, we have come across some pretty disturbing sales techniques, and this is a brief overview of some of the myths in the market as well as some solid advice on things you should consider when understanding the impact of the NBN on your business and your business phone systems

We have all suffered it! BAD customer service! No one answers… No one responding…. No communication… What The! Well Customer service starts with the right tools, and lucky! Our team at Com2 are the experts in such things! I found this video today from Avaya that has a solution for many businesses trying to get out of the poor customer experience cycle for their customers!

Your customers want to reach you on ANY device at ANY time! With your service company, you can allocate calls, communications and staff to deal with specific customer needs in the most efficient way possible. Bring together your entire work team, including your remote workers, to deliver the most AMAZING customer experience.

Call recording is a tool that many call centres consider as a first step in the process of implementing a good QM (Quality Management) stucture for agents, here are Com2’s TOP 5 reasons to look at this enhancement to your phone system SERIOUSLY!

When we sit down to discuss the needs of our call centre clients, the discussion is always around “how do we improve our service levels and quality of service without having to spend a huge sum or increase the number of staff on the floor? How do we better manage the staff we have, help them improve, reduce our staff turnover and report on all of this to senior management? Read more here….

There is an abundant user take up of online contact methods to communicate with companies off all sizes, yes, even your company size! With each individual choosing to do it on the device of their choosing, t is no surprise that call centres are rapidly becoming contact centres with the need to answer not only voice inquiries, but also to answer email and chat inquires, and those who are also choosing to, social media and responding to comments on blogs. 

In an industry as fast changing as Telecommunications, each month that passes see’s developments and trends, and one that has changed a great deal over the last 5 years is VoIP. Every day more businesses are considering VoIP but struggle to find a trusted partner to take them on the journey. Reasons from traditional providers as to why they don’t do VoIP are simply old school opinions formed to secure profits and keep the business community attached to old technology.

When it comes to servicing all areas, Com2 knows that this means a lot to customers in remote or hard to get to places.