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Call it teleworking, hotdesking, or just working from home; latest internet and teleworking technologies not only provide a healthy boost to the economy, the environmental benefits of teleworking are also rather compelling, especially with our ever increasing population and stretched to capacity infrastructure…

Release 9 of the Avaya IP office is on its way, but we thought we would remind you of what is already hot and amazing about the Avaya IP Office. No Top5 or Top 10 things with Avaya IP Office, we have to look at the TOP 15! Read More…

If you are a Start-up and looking for a good small business phone system to get started on there are some vitals you should consider. In this blog, I will try to identify what you need to look for and when it is time to grow, what choices do you have.

Now we start to play with the big boys! Cytrack is definitely the most powerful call centre software we have seen on the market to date for the SME market. Cytrack paired with an Avaya IP Office telephone system will definitely give you the edge over your competitors, leaving them in your wake as they

We literally stumbled across Xima Software, made up of a team of former Avaya technicians based inSalt Lake Cityin theUSA, and were immediately impressed with what their software can do when paired with the Avaya IP Office telephone system. Xima Chronicall has all the features we have described in Part Two of this blog about

Let’s look at Avaya’s call centre software, called Customer Call Reporter. The Avaya Advanced Edition builds on top of the Avaya Preferred Edition software, adding in the additional requirements that today’s demanding call centres require. In a nutshell, Avaya Advanced Edition gives you: Customer Call Reporter. This powerful software tool is separated into “Supervisor” and

With recent advances in technology, it’s not too difficult to find a good telephone system for your call centre / contact centre without having to pay a fortune for it. Let’s quickly summarise the most common needs for a fully functioning contact centre: Flexible and powerful call flows – you want your call centre running

SAVE TIME AND MONEY! If you are looking to save time figuring out that phone bill each month and save money on expensive telecommunications bills, the Telstra BizEssentials package may just be the answer. By combining your phone line rental, your business broadband plan and all of your calls into one simple package, Telstra BizEssentials

Alcatel-Lucent is known for its sleek and approachable handsets, and the Alcatel-Lucent 8002 and 8012 DeskPhones are no exception – each provides a simple, usable interface combined with cost-efficiency and power-efficiency, along with all the features a fledgling business could need. The Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones offer, first and foremost, a convenient,

On the 14th of March, Samsung held a press conference announcing their new smartphone, the Galaxy S4. On top of improved specifications all around over the Galaxy S III, the Galaxy S4 sports a number of improved motion control-based features, as well as a business and enterprise-oriented set of revolutionary security measures, the KNOX solution. The release