Call routing IVR (Interactive Voice Response) menus are a brilliant way to manage your 1800 number incoming calls. This feature helps strengthen the efficiency of your service as it lowers the call wait periods and transfers to wrong people and departments. Read more on how you can build a more effective IVR…
1800 Numbers: Setting Up An IVR Menu Read More »
VoIP or SIP telephone systems are turning up everywhere around Australia. Due to how dominant the internet has become, the advent of the NBN, more people and organisations are having more ways to communicate with one another. A good portion of the changes are relative to now available speeds. Other changes are regarding management, degree of automation and mobility.
6 Ways VoIP and SIP can change the way you work Read More »
1300 and 1800 numbers are quickly becoming a tool every business needs. Both numbers are offering great benefits and include lots of features and other operating functions. When it comes to these two numbers, people generally want to know and understand what the differences between the two are. Which number is best to be used for your business?
What are the differences between 1300 & 1800 Numbers? Read More »
Did you know that recruiting and training a new employee costs an average company at least around $5,800 per year? Just imagine the costs on a larger scale for huge corporations! Recruiting and training new employees has become one of the most costly and tedious items found on just about every companies’ financial sheets.
3 ideas for How To Train your Call Centre Staff Read More »
The world of outbound dialing is full of technical magic, algorithms and formulas that make the outbound dialing phone systems a mystery to most, so today we do a little explainer on the elements of out-bound dialers…
Driving Value From Outbound Contact Centre Begins With The Right Tools Read More »
Going into the world of an Inbound Contact Centre, you will quickly grasp that the environment looks simple enough on the surface but when you scratch at it, you will find there are a mass of features behind them that make them effective and well-oiled machines.
22 Inbound Call Centre Features Read More »
When the Management Team of a commercial Property Management business were put in contact with Com2 Communications, it was because they were in need of some good advice on Desktop as a Service…
Sunshine Coast Property Management Company Moves To Desktop As A Service Read More »
“The cloud: is an intriguing new technology that mysteriously resolves all my business challenges.” While you have probably heard it before, there is probably a little voice in you head asking “really? What is the cloud anyway?” and who could blame you! A new definition of cloud appears every day! So lets remove the shroud and uncover five mysteries of the cloud for you!
5 Mysteries of the Cloud Revealed Read More »
Thinking about putting Skype into your PABX or phone system? We have the answers and we also sell compatible systems to make your itegration of Skype connect even easier for your business.
Skype Connect for Phone Systems Read More »
Avaya, one of the world’s largest contact and call centre systems vendors, announced last month that they are teaming up with Google to offer their popular Avaya IP Office Contact Centre, hosted in the Google Cloud….
Avaya and Google to Team Up to Deliver Cloud Based Contact Centre Read More »
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