CLOUDPHONE ANALYTICS

Discover the valuable insights concealed within your customer interactions.

24/7 - 365 Days

Support

5 STAR

Service

EXPERT

Advice

Quick & Easy

Setups

Best Product

@ Best Prices

Real-Time
Agent Level Reports
Cost Allocation
Set Alarms
Reports By Email
Great For Call Centres
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With CloudPhone Analytics, agents and supervisors have access to user-friendly dashboards that help keep operations running smoothly. This powerful tool is built into the CloudPhone Solution, delivering an all-in-one platform for managing your communication strategy.

CloudPhone Analytics provides a cutting-edge live reporting solution designed to enhance contact centre performance and elevate customer satisfaction. By leveraging actionable analytics and tailored customisation options, CloudPhone Analytics equips operators with the tools they need for optimal results. The platform features adaptable dashboards and distinct views for both supervisors and agents, delivering precise, real-time insights into daily contact centre operations.

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In the realm of contact centre management, CloudPhone analytics provides a comprehensive view of essential metrics, enabling users to efficiently search, filter, and personalise their data. This intuitive platform allows for the identification of key trends and facilitates timely adjustments. By offering features such as customisable views and real-time alerts, CloudPhone empowers managers to access critical data precisely when needed. This proactive approach helps address potential issues before they escalate, thereby safeguarding customer satisfaction and maximising revenue potential.

Customisable Contact Centre Dashboard Options

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Get a complete view of your contact center operations with live data and real-time dashboards.
Receive visual and audible alerts when customisable thresholds are reached.

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Enhance contact centre performance with actionable analytics that guarantee consistent customer engagement.

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Effectively managing your contact center performance starts with easy and timely access to the right information.

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Equip your supervisors with the tools they need to quickly identify and address problem areas using our contact centre dashboard.

Cloudphone Analytic Com2 Comprehensive Overview
 

Call Accounting and Call Reporting is essential tool for businesses who require any intelligence of their inbound or outbound call traffic.  Call Accounting and Call Reporting is rather inexpensive, but can save your business thousands, allowing you to: 

Analyse your call traffic

 Allowing you to measure performance and determine future required service levels.

View and measure

In detail the activity of your staff and call traffic.

Assign costs

To each and every call for billing purposes (great for situations such as a serviced office!).

Schedule automatic reports

To be delivered to your email address so that you have the information you want, when you want it.

Report on agent activity

To measure and improve your staff efficiency, productivity and customer service.

Measure and manage KPI’s

Leading to improved business efficiency and service.

See real time indicators

And alerts of telephone traffic and business metrics, such as queue wait times etc.

Talk to us today about how effective call accounting and call reporting can take your business to the next level.

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